@inproceedings{0fd4f01ae098457f8245b5edf2927fff,
title = "Alignment of management by processes and quality tools and lean to reduce unfilled orders of fabrics for export: A case study",
abstract = "The problem of non-conforming production has been identified in the dry-cleaning area of a company dedicated to the manufacture of fabrics. The alignment of concepts of Business Process Management (BPM) and total quality control (TQM) is applied in order to reduce the problem of non-fulfillment of orders by eliminating activities that do not generate value. The implemented is simulated, using Bizagi, macros and minitab. A higher score was achieved in the 5S audit at the end of the implementation, reduction of times and failures, both in the measurement for the supply and in the occurrence of machine failures due to the lack of preventive maintenance.",
keywords = "BPM, Dry cleaner, Industry, Textile, TQM",
author = "Z. Bardales and P. Tito and F. Maradiegue and Carlos Raymundo-Iba{\~n}ez and Luis Rivera",
note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020.; 3rd International Conference on Intelligent Human Systems Integration, IHSI 2020 ; Conference date: 19-02-2020 Through 21-02-2020",
year = "2020",
doi = "10.1007/978-3-030-39512-4\_102",
language = "Ingl{\'e}s",
isbn = "9783030395117",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer",
pages = "660--666",
editor = "Tareq Ahram and Waldemar Karwowski and Alberto Vergnano and Francesco Leali and Redha Taiar",
booktitle = "Intelligent Human Systems Integration - Proceedings of the 3rd International Conference on Intelligent Human Systems Integration IHSI 2020",
}