Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability

Katherine Mejia; Henry Quintanilla; Carlos Cespedes; Jose Rojas; Carlos Raymundo

doi:10.1007/978-3-030-25629-6_152

Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability

Katherine Mejia
, Henry Quintanilla
, Carlos Cespedes
, Jose Rojas
, Carlos Raymundo

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

Micro and Small Enterprise (MSEs) are the primary employment driving force in Peru; however, their low level of management does not allow for their long-term sustainable development. This situation has led such companies to incur unnecessary costs and expenses. In this study, we deal with the case study of a microenterprise of services in the personal beauty sector, which applied a Management Model based on define, measure, analyze, improve, and control (DMAIC) method. That excellent methodology helps to improve processes through the philosophy of continuous improvement, with the aim of proposing improvements to increase profitability and growth. Moreover, the integration of various techniques and tools at each stage of the DMAIC methodology was proposed with a focus on human management processes, inventories, and operational services, which have greater impact on most companies of this type.

Original language	English
Title of host publication	Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Editors	Tareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
Publisher	Springer Verlag
Pages	982-987
Number of pages	6
ISBN (Print)	9783030256289
DOIs	https://doi.org/10.1007/978-3-030-25629-6_152
State	Published - 2020
Event	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France Duration: 22 Aug 2019 → 24 Aug 2019

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1018
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Country/Territory	France
City	Nice
Period	22/08/19 → 24/08/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 9 Industry, Innovation, and Infrastructure

Keywords

Blueprinting
CJM
DMAIC
MSEs
Servqual

Access to Document

10.1007/978-3-030-25629-6_152

Cite this

Mejia, K., Quintanilla, H., Cespedes, C., Rojas, J., & Raymundo, C. (2020). Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 982-987). (Advances in Intelligent Systems and Computing; Vol. 1018). Springer Verlag. https://doi.org/10.1007/978-3-030-25629-6_152

Mejia, Katherine ; Quintanilla, Henry ; Cespedes, Carlos et al. / Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability. Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. editor / Tareq Ahram ; Redha Taiar ; Serge Colson ; Arnaud Choplin. Springer Verlag, 2020. pp. 982-987 (Advances in Intelligent Systems and Computing).

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title = "Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability",

abstract = "Micro and Small Enterprise (MSEs) are the primary employment driving force in Peru; however, their low level of management does not allow for their long-term sustainable development. This situation has led such companies to incur unnecessary costs and expenses. In this study, we deal with the case study of a microenterprise of services in the personal beauty sector, which applied a Management Model based on define, measure, analyze, improve, and control (DMAIC) method. That excellent methodology helps to improve processes through the philosophy of continuous improvement, with the aim of proposing improvements to increase profitability and growth. Moreover, the integration of various techniques and tools at each stage of the DMAIC methodology was proposed with a focus on human management processes, inventories, and operational services, which have greater impact on most companies of this type.",

keywords = "Blueprinting, CJM, DMAIC, MSEs, Servqual",

author = "Katherine Mejia and Henry Quintanilla and Carlos Cespedes and Jose Rojas and Carlos Raymundo",

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Mejia, K, Quintanilla, H, Cespedes, C, Rojas, J & Raymundo, C 2020, Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability. in T Ahram, R Taiar, S Colson & A Choplin (eds), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Advances in Intelligent Systems and Computing, vol. 1018, Springer Verlag, pp. 982-987, 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, France, 22/08/19. https://doi.org/10.1007/978-3-030-25629-6_152

Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability. / Mejia, Katherine; Quintanilla, Henry; Cespedes, Carlos et al.
Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. ed. / Tareq Ahram; Redha Taiar; Serge Colson; Arnaud Choplin. Springer Verlag, 2020. p. 982-987 (Advances in Intelligent Systems and Computing; Vol. 1018).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability

AU - Mejia, Katherine

AU - Quintanilla, Henry

AU - Cespedes, Carlos

AU - Rojas, Jose

AU - Raymundo, Carlos

PY - 2020

Y1 - 2020

N2 - Micro and Small Enterprise (MSEs) are the primary employment driving force in Peru; however, their low level of management does not allow for their long-term sustainable development. This situation has led such companies to incur unnecessary costs and expenses. In this study, we deal with the case study of a microenterprise of services in the personal beauty sector, which applied a Management Model based on define, measure, analyze, improve, and control (DMAIC) method. That excellent methodology helps to improve processes through the philosophy of continuous improvement, with the aim of proposing improvements to increase profitability and growth. Moreover, the integration of various techniques and tools at each stage of the DMAIC methodology was proposed with a focus on human management processes, inventories, and operational services, which have greater impact on most companies of this type.

AB - Micro and Small Enterprise (MSEs) are the primary employment driving force in Peru; however, their low level of management does not allow for their long-term sustainable development. This situation has led such companies to incur unnecessary costs and expenses. In this study, we deal with the case study of a microenterprise of services in the personal beauty sector, which applied a Management Model based on define, measure, analyze, improve, and control (DMAIC) method. That excellent methodology helps to improve processes through the philosophy of continuous improvement, with the aim of proposing improvements to increase profitability and growth. Moreover, the integration of various techniques and tools at each stage of the DMAIC methodology was proposed with a focus on human management processes, inventories, and operational services, which have greater impact on most companies of this type.

KW - Blueprinting

KW - CJM

KW - DMAIC

KW - MSEs

KW - Servqual

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DO - 10.1007/978-3-030-25629-6_152

M3 - Contribución a la conferencia

AN - SCOPUS:85070018054

SN - 9783030256289

T3 - Advances in Intelligent Systems and Computing

SP - 982

EP - 987

BT - Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

A2 - Ahram, Tareq

A2 - Taiar, Redha

A2 - Colson, Serge

A2 - Choplin, Arnaud

PB - Springer Verlag

T2 - 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

Y2 - 22 August 2019 through 24 August 2019

ER -

Mejia K, Quintanilla H, Cespedes C, Rojas J, Raymundo C. Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability. In Ahram T, Taiar R, Colson S, Choplin A, editors, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer Verlag. 2020. p. 982-987. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-25629-6_152

Application of a management model based on DMAIC methodology to an MSE in the personal beauty sector to increase profitability

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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