TY - GEN
T1 - Combined Model Based on Lean Healthcare and BPA to Reduce Waiting Times in Public Health Entities
AU - Zevallos-Aquije, Axel
AU - Salas-Castro, Rosa
AU - Carvallo-Munar, Edgardo
AU - Cardenas-Rengifo, Luis
N1 - Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - Economic penalties have been imposed when there are long waiting times in low-income health centers in Peru; this problem is a crucial cause of the deficient global assessment on the national health level. Within this context, a model is presented that combines diagnostic and solution tools based on applying the Lean Healthcare philosophy within the parameters of Good Storage Practices, demand forecasting, system simulation, and Gemba Kaizen formats. Among the results obtained, the average daily waiting times were reduced by 63.89% simultaneously, process times were decreased by 12.62%, and reject patients by 2%.
AB - Economic penalties have been imposed when there are long waiting times in low-income health centers in Peru; this problem is a crucial cause of the deficient global assessment on the national health level. Within this context, a model is presented that combines diagnostic and solution tools based on applying the Lean Healthcare philosophy within the parameters of Good Storage Practices, demand forecasting, system simulation, and Gemba Kaizen formats. Among the results obtained, the average daily waiting times were reduced by 63.89% simultaneously, process times were decreased by 12.62%, and reject patients by 2%.
KW - Demand forecast
KW - Gemba Kaizen
KW - Good storage practices
KW - Lean healthcare
KW - System simulation
KW - Waiting times
UR - https://www.scopus.com/pages/publications/85111353011
U2 - 10.1007/978-3-030-75680-2_42
DO - 10.1007/978-3-030-75680-2_42
M3 - Contribución a la conferencia
AN - SCOPUS:85111353011
SN - 9783030756796
T3 - Smart Innovation, Systems and Technologies
SP - 378
EP - 384
BT - Proceedings of the 6th Brazilian Technology Symposium, BTSym 2020 - Emerging Trends and Challenges in Technology
A2 - Iano, Yuzo
A2 - Saotome, Osamu
A2 - Kemper, Guillermo
A2 - Mendes de Seixas, Ana Claudia
A2 - Gomes de Oliveira, Gabriel
PB - Springer Science and Business Media Deutschland GmbH
T2 - 6th Brazilian Technology Symposium, BTSym 2020
Y2 - 26 October 2020 through 28 October 2020
ER -
