TY - GEN
T1 - Communication Preferences of First-Year University Students from Mexico and Spain
AU - Gallardo-Echenique, Eliana
AU - Marqués-Molías, Luis
AU - Gomez-Cruz, Oscar
AU - Vaca-Barahona, Byron
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - The aim of this study is to analyze how Mexican and Spanish university students communicate with peers and professors when they have an academic or administrative question. The methodology is quantitative and descriptive; it follows a comparative case study design that has been carried out over time, emphasizing two different contexts that share a common goal. In both universities, there are some differences in the way that first-year university students communicate with each other. When students have academic or administrative doubts, they rarely contact their professors or the university administrative structure as a means of solving them. Communication is a fundamental topic to work to improve the way how faculty communicate with students. Students are less willing to appropriate social networks as a formal learning tool, preferring it as a form of course-related communication or using it for non-academic purposes.
AB - The aim of this study is to analyze how Mexican and Spanish university students communicate with peers and professors when they have an academic or administrative question. The methodology is quantitative and descriptive; it follows a comparative case study design that has been carried out over time, emphasizing two different contexts that share a common goal. In both universities, there are some differences in the way that first-year university students communicate with each other. When students have academic or administrative doubts, they rarely contact their professors or the university administrative structure as a means of solving them. Communication is a fundamental topic to work to improve the way how faculty communicate with students. Students are less willing to appropriate social networks as a formal learning tool, preferring it as a form of course-related communication or using it for non-academic purposes.
KW - Digital communication
KW - E-mail
KW - Higher education
KW - Social networks
UR - https://www.scopus.com/pages/publications/85101544935
U2 - 10.1007/978-3-030-66919-5_9
DO - 10.1007/978-3-030-66919-5_9
M3 - Contribución a la conferencia
AN - SCOPUS:85101544935
SN - 9783030669188
T3 - Communications in Computer and Information Science
SP - 85
EP - 93
BT - Human-Computer Interaction - 6th Iberomarican Workshop, HCI-Collab 2020, Proceedings
A2 - Agredo-Delgado, Vanessa
A2 - Ruiz, Pablo H.
A2 - Agredo-Delgado, Vanessa
A2 - Ruiz, Pablo H.
A2 - Villalba-Condori, Klinge Orlando
PB - Springer Science and Business Media Deutschland GmbH
T2 - 6th Ibero-American Conference on Human-Computer Interaction, HCI-Collab 2020
Y2 - 16 September 2020 through 18 September 2020
ER -