Comprehensive monitoring police system to manage the complaint process on gender violence in Peru

In this article, a technological police system is proposed that allows optimizing the complaint process in cases of Violence Against Women in Peru. Gender violence is a cause of death and disability among women between the ages of 18 and 44, affecting all social and cultural groups in the world. In Peru, 222 234 complaints of family violence were registered, of which 65 000 cases correspond to the Women's Emergency Center requesting judicial, psychological and social help. Based on the study carried out, it was identified that the National Police of Peru receives complaints about gender-based violence, but it takes time to provide comprehensive follow-up since some of the tasks in the process are carried out manually. For this reason, the project proposes a technological solution to reduce the time for registering complaints about violence against women. The solution presented consists of four components: 1) A mobile application, focused on female citizens who are victims of gender violence, 2) A web application, aimed at those responsible for the process, 3) Back-end, and 4) Integration with devices of early warning. The proposal was functionally validated by a sample of 15 women between the ages of 19 and 43 who were victims or witnesses of violence against women, an officer from the National Police of Peru and a worker from the Women's Emergency Center. Likewise, 20 simulations of complaint registers were carried out using the proposed solution. The preliminary results obtained during the validation phase showed that the average time used to register the complaints was reduced by 95.9%.