Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense

Allison Vasquez-Chang; Maria Pia Valdivia-Rossel; Eliana Gallardo-Echenique

doi:10.23919/CISTI52073.2021.9476301

Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense

Translated title of the contribution: Communication strategies to reduce occupational stress used by nurses of a military hospital

Allison Vasquez-Chang
, Maria Pia Valdivia-Rossel
, Eliana Gallardo-Echenique

Faculty of communication

Universidad Peruana de Ciencias Aplicadas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

The aim of this study was to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. This study used a qualitative approach. Twelve nurses were interviewed and the interaction between them, patients and their relatives was observed. The results indicate that nurses generate various communication strategies in response to the different problems they face with patients and relatives in order to facilitate their daily work and comply with the requirements established by their institution.

Translated title of the contribution	Communication strategies to reduce occupational stress used by nurses of a military hospital
Original language	Spanish
Title of host publication	Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies
Editors	Alvaro Rocha, Ramiro Goncalves, Francisco Garcia Penalvo, Jose Martins
Publisher	IEEE Computer Society
ISBN (Electronic)	9789895465910
DOIs	https://doi.org/10.23919/CISTI52073.2021.9476301
State	Published - 23 Jun 2021
Event	16th Iberian Conference on Information Systems and Technologies, CISTI 2021 - Chaves, Portugal Duration: 23 Jun 2021 → 26 Jun 2021

Publication series

Name	Iberian Conference on Information Systems and Technologies, CISTI
ISSN (Print)	2166-0727
ISSN (Electronic)	2166-0735

Conference

Conference	16th Iberian Conference on Information Systems and Technologies, CISTI 2021
Country/Territory	Portugal
City	Chaves
Period	23/06/21 → 26/06/21

Access to Document

10.23919/CISTI52073.2021.9476301

Cite this

Vasquez-Chang, A., Valdivia-Rossel, M. P., & Gallardo-Echenique, E. (2021). Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense. In A. Rocha, R. Goncalves, F. G. Penalvo, & J. Martins (Eds.), Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies (Iberian Conference on Information Systems and Technologies, CISTI). IEEE Computer Society. https://doi.org/10.23919/CISTI52073.2021.9476301

Vasquez-Chang, Allison ; Valdivia-Rossel, Maria Pia ; Gallardo-Echenique, Eliana. / Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense. Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies. editor / Alvaro Rocha ; Ramiro Goncalves ; Francisco Garcia Penalvo ; Jose Martins. IEEE Computer Society, 2021. (Iberian Conference on Information Systems and Technologies, CISTI).

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title = "Estrategias comunicativas para reducir el estr{\'e}s ocupacional utilizadas por enfermeras de un hospital castrense",

abstract = "The aim of this study was to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. This study used a qualitative approach. Twelve nurses were interviewed and the interaction between them, patients and their relatives was observed. The results indicate that nurses generate various communication strategies in response to the different problems they face with patients and relatives in order to facilitate their daily work and comply with the requirements established by their institution.",

keywords = "communication strategies, military hospital, nurses, occupational stress, qualitative research",

author = "Allison Vasquez-Chang and Valdivia-Rossel, \{Maria Pia\} and Eliana Gallardo-Echenique",

note = "Publisher Copyright: {\textcopyright} 2021 AISTI.; 16th Iberian Conference on Information Systems and Technologies, CISTI 2021 ; Conference date: 23-06-2021 Through 26-06-2021",

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doi = "10.23919/CISTI52073.2021.9476301",

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series = "Iberian Conference on Information Systems and Technologies, CISTI",

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Vasquez-Chang, A, Valdivia-Rossel, MP & Gallardo-Echenique, E 2021, Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense. in A Rocha, R Goncalves, FG Penalvo & J Martins (eds), Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies. Iberian Conference on Information Systems and Technologies, CISTI, IEEE Computer Society, 16th Iberian Conference on Information Systems and Technologies, CISTI 2021, Chaves, Portugal, 23/06/21. https://doi.org/10.23919/CISTI52073.2021.9476301

Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense. / Vasquez-Chang, Allison; Valdivia-Rossel, Maria Pia; Gallardo-Echenique, Eliana.
Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies. ed. / Alvaro Rocha; Ramiro Goncalves; Francisco Garcia Penalvo; Jose Martins. IEEE Computer Society, 2021. (Iberian Conference on Information Systems and Technologies, CISTI).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense

AU - Vasquez-Chang, Allison

AU - Valdivia-Rossel, Maria Pia

AU - Gallardo-Echenique, Eliana

PY - 2021/6/23

Y1 - 2021/6/23

N2 - The aim of this study was to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. This study used a qualitative approach. Twelve nurses were interviewed and the interaction between them, patients and their relatives was observed. The results indicate that nurses generate various communication strategies in response to the different problems they face with patients and relatives in order to facilitate their daily work and comply with the requirements established by their institution.

AB - The aim of this study was to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. This study used a qualitative approach. Twelve nurses were interviewed and the interaction between them, patients and their relatives was observed. The results indicate that nurses generate various communication strategies in response to the different problems they face with patients and relatives in order to facilitate their daily work and comply with the requirements established by their institution.

KW - communication strategies

KW - military hospital

KW - nurses

KW - occupational stress

KW - qualitative research

UR - https://www.scopus.com/pages/publications/85115786091

U2 - 10.23919/CISTI52073.2021.9476301

DO - 10.23919/CISTI52073.2021.9476301

M3 - Contribución a la conferencia

AN - SCOPUS:85115786091

T3 - Iberian Conference on Information Systems and Technologies, CISTI

BT - Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies

A2 - Rocha, Alvaro

A2 - Goncalves, Ramiro

A2 - Penalvo, Francisco Garcia

A2 - Martins, Jose

PB - IEEE Computer Society

T2 - 16th Iberian Conference on Information Systems and Technologies, CISTI 2021

Y2 - 23 June 2021 through 26 June 2021

ER -

Vasquez-Chang A, Valdivia-Rossel MP, Gallardo-Echenique E. Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense. In Rocha A, Goncalves R, Penalvo FG, Martins J, editors, Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies. IEEE Computer Society. 2021. (Iberian Conference on Information Systems and Technologies, CISTI). doi: 10.23919/CISTI52073.2021.9476301

Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense

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