eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores

Carolina Blanco-Gamero; Estephania Acosta-Bonilla; Manuel Luis Lodeiros-Zubiria

doi:10.1007/978-3-031-33258-6_37

eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores

Carolina Blanco-Gamero
, Estephania Acosta-Bonilla
, Manuel Luis Lodeiros-Zubiria

Faculty of communication

Universidad Peruana de Ciencias Aplicadas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

With the exponential growth in e-commerce retail sales, a variable such as perceived value is essential to consider, to warrant a successful long-term online business. However, eWom and perceived value have not yet been deeply studied together with other variables such as trust and repurchase in e-commerce belonging to department stores. Consequently, this study aims to analyze the influence of perceived value, eWom and trust on repurchases in those e-commerces. The sample was 196 people that repurchased from department stores e-commerce in Lima, Peru. The results were analyzed on Smart Pls. The results established that trust influenced repurchase and that eWom conditioned the perceived value of e-commerce in department stores. Furthermore, the results identified relevant variables that department stores’ e-commerce areas should consider to improve consumer repurchase through their e-commerce.

Original language	English
Title of host publication	Information Technology and Systems - ICITS 2023
Editors	Álvaro Rocha, Carlos Ferrás, Waldo Ibarra
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	397-407
Number of pages	11
ISBN (Print)	9783031332579
DOIs	https://doi.org/10.1007/978-3-031-33258-6_37
State	Published - 2023
Event	International Conference on Information Technology and Systems, ICITS 2023 - Cusco, Peru Duration: 24 Apr 2023 → 26 Apr 2023

Publication series

Name	Lecture Notes in Networks and Systems
Volume	691 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	International Conference on Information Technology and Systems, ICITS 2023
Country/Territory	Peru
City	Cusco
Period	24/04/23 → 26/04/23

Keywords

EWom
e-commerce retailers
perceived value
repurchase
trust

Access to Document

10.1007/978-3-031-33258-6_37

Cite this

Blanco-Gamero, C., Acosta-Bonilla, E., & Lodeiros-Zubiria, M. L. (2023). eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores. In Á. Rocha, C. Ferrás, & W. Ibarra (Eds.), Information Technology and Systems - ICITS 2023 (pp. 397-407). (Lecture Notes in Networks and Systems; Vol. 691 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-33258-6_37

Blanco-Gamero, Carolina ; Acosta-Bonilla, Estephania ; Lodeiros-Zubiria, Manuel Luis. / eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores. Information Technology and Systems - ICITS 2023. editor / Álvaro Rocha ; Carlos Ferrás ; Waldo Ibarra. Springer Science and Business Media Deutschland GmbH, 2023. pp. 397-407 (Lecture Notes in Networks and Systems).

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abstract = "With the exponential growth in e-commerce retail sales, a variable such as perceived value is essential to consider, to warrant a successful long-term online business. However, eWom and perceived value have not yet been deeply studied together with other variables such as trust and repurchase in e-commerce belonging to department stores. Consequently, this study aims to analyze the influence of perceived value, eWom and trust on repurchases in those e-commerces. The sample was 196 people that repurchased from department stores e-commerce in Lima, Peru. The results were analyzed on Smart Pls. The results established that trust influenced repurchase and that eWom conditioned the perceived value of e-commerce in department stores. Furthermore, the results identified relevant variables that department stores{\textquoteright} e-commerce areas should consider to improve consumer repurchase through their e-commerce.",

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Blanco-Gamero, C, Acosta-Bonilla, E & Lodeiros-Zubiria, ML 2023, eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores. in Á Rocha, C Ferrás & W Ibarra (eds), Information Technology and Systems - ICITS 2023. Lecture Notes in Networks and Systems, vol. 691 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 397-407, International Conference on Information Technology and Systems, ICITS 2023, Cusco, Peru, 24/04/23. https://doi.org/10.1007/978-3-031-33258-6_37

eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores. / Blanco-Gamero, Carolina; Acosta-Bonilla, Estephania; Lodeiros-Zubiria, Manuel Luis.
Information Technology and Systems - ICITS 2023. ed. / Álvaro Rocha; Carlos Ferrás; Waldo Ibarra. Springer Science and Business Media Deutschland GmbH, 2023. p. 397-407 (Lecture Notes in Networks and Systems; Vol. 691 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores

AU - Blanco-Gamero, Carolina

AU - Acosta-Bonilla, Estephania

AU - Lodeiros-Zubiria, Manuel Luis

PY - 2023

Y1 - 2023

N2 - With the exponential growth in e-commerce retail sales, a variable such as perceived value is essential to consider, to warrant a successful long-term online business. However, eWom and perceived value have not yet been deeply studied together with other variables such as trust and repurchase in e-commerce belonging to department stores. Consequently, this study aims to analyze the influence of perceived value, eWom and trust on repurchases in those e-commerces. The sample was 196 people that repurchased from department stores e-commerce in Lima, Peru. The results were analyzed on Smart Pls. The results established that trust influenced repurchase and that eWom conditioned the perceived value of e-commerce in department stores. Furthermore, the results identified relevant variables that department stores’ e-commerce areas should consider to improve consumer repurchase through their e-commerce.

AB - With the exponential growth in e-commerce retail sales, a variable such as perceived value is essential to consider, to warrant a successful long-term online business. However, eWom and perceived value have not yet been deeply studied together with other variables such as trust and repurchase in e-commerce belonging to department stores. Consequently, this study aims to analyze the influence of perceived value, eWom and trust on repurchases in those e-commerces. The sample was 196 people that repurchased from department stores e-commerce in Lima, Peru. The results were analyzed on Smart Pls. The results established that trust influenced repurchase and that eWom conditioned the perceived value of e-commerce in department stores. Furthermore, the results identified relevant variables that department stores’ e-commerce areas should consider to improve consumer repurchase through their e-commerce.

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KW - perceived value

KW - repurchase

KW - trust

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M3 - Contribución a la conferencia

AN - SCOPUS:85169029258

SN - 9783031332579

T3 - Lecture Notes in Networks and Systems

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BT - Information Technology and Systems - ICITS 2023

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PB - Springer Science and Business Media Deutschland GmbH

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Y2 - 24 April 2023 through 26 April 2023

ER -

Blanco-Gamero C, Acosta-Bonilla E, Lodeiros-Zubiria ML. eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores. In Rocha Á, Ferrás C, Ibarra W, editors, Information Technology and Systems - ICITS 2023. Springer Science and Business Media Deutschland GmbH. 2023. p. 397-407. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-33258-6_37

eWom, Trust, and Perceived Value Related to Repurchases in the e-commerce Sector of Department Stores

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Keywords

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