@inproceedings{f6d6fc34e1b64c86a4d66c3ce4f875c5,
title = "Gu{\'i}a para el redise{\~n}o de servicios mediante el an{\'a}lisis de la experiencia del cliente con herramientas de design thinking",
author = "Ceron, \{Brany C.\} and Yucra, \{Brenda B.\} and Rosario Villalta and Alfredo Barrientos",
year = "2019",
language = "Espa{\~n}ol",
series = "CISCI 2019 - Decima Octava Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, Decimo Sexto Simposium Iberoamericano en Educacion, Cibernetica e Informatica - Memorias",
publisher = "International Institute of Informatics and Systemics, IIIS",
pages = "110--115",
editor = "Callaos, \{Nagib C.\} and Jeremy Horne and Belkis Sanchez and Andres Tremante",
booktitle = "CISCI 2019 - Decima Octava Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, Decimo Sexto Simposium Iberoamericano en Educacion, Cibernetica e Informatica - Memorias",
note = "Decima Octava Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, CISCI 2019, Decimo Sexto Simposium Iberoamericano en Educacion, Cibernetica e Informatica, SIECI 2019 - 18th Ibero-American Conference on Systems, Cybernetics and Informatics, CISCI 2019, 16th Ibero-American Symposium on Education, Cybernetics and Informatics, SIECI 2019 ; Conference date: 06-07-2019 Through 09-07-2019",
}