Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú

Edgar Wong; Gianpierre Pajuelo; Fernando Sotelo; Carlos Raymundo

doi:10.1007/978-3-030-25629-6_142

Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú

Edgar Wong
, Gianpierre Pajuelo
, Fernando Sotelo
, Carlos Raymundo

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

Original language	English
Title of host publication	Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Editors	Tareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
Publisher	Springer Verlag
Pages	910-916
Number of pages	7
ISBN (Print)	9783030256289
DOIs	https://doi.org/10.1007/978-3-030-25629-6_142
State	Published - 2020
Event	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France Duration: 22 Aug 2019 → 24 Aug 2019

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1018
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Country/Territory	France
City	Nice
Period	22/08/19 → 24/08/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 9 Industry, Innovation, and Infrastructure

Keywords

Cocoa
MSEs
Productivity
Quality management system
TQM principles

Access to Document

10.1007/978-3-030-25629-6_142

Cite this

Wong, E., Pajuelo, G., Sotelo, F., & Raymundo, C. (2020). Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. In T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 910-916). (Advances in Intelligent Systems and Computing; Vol. 1018). Springer Verlag. https://doi.org/10.1007/978-3-030-25629-6_142

Wong, Edgar ; Pajuelo, Gianpierre ; Sotelo, Fernando et al. / Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs : A case study in Cusco, Perú. Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. editor / Tareq Ahram ; Redha Taiar ; Serge Colson ; Arnaud Choplin. Springer Verlag, 2020. pp. 910-916 (Advances in Intelligent Systems and Computing).

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title = "Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Per{\'u}",

abstract = "The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convenci{\'o}n, Cusco - Per{\'u}. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.",

keywords = "Cocoa, MSEs, Productivity, Quality management system, TQM principles",

author = "Edgar Wong and Gianpierre Pajuelo and Fernando Sotelo and Carlos Raymundo",

note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 ; Conference date: 22-08-2019 Through 24-08-2019",

year = "2020",

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Wong, E, Pajuelo, G, Sotelo, F & Raymundo, C 2020, Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. in T Ahram, R Taiar, S Colson & A Choplin (eds), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Advances in Intelligent Systems and Computing, vol. 1018, Springer Verlag, pp. 910-916, 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, France, 22/08/19. https://doi.org/10.1007/978-3-030-25629-6_142

Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. / Wong, Edgar; Pajuelo, Gianpierre; Sotelo, Fernando et al.
Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. ed. / Tareq Ahram; Redha Taiar; Serge Colson; Arnaud Choplin. Springer Verlag, 2020. p. 910-916 (Advances in Intelligent Systems and Computing; Vol. 1018).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs

T2 - 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

AU - Wong, Edgar

AU - Pajuelo, Gianpierre

AU - Sotelo, Fernando

AU - Raymundo, Carlos

PY - 2020

Y1 - 2020

N2 - The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

AB - The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

KW - Cocoa

KW - MSEs

KW - Productivity

KW - Quality management system

KW - TQM principles

UR - https://www.scopus.com/pages/publications/85070014823

U2 - 10.1007/978-3-030-25629-6_142

DO - 10.1007/978-3-030-25629-6_142

M3 - Contribución a la conferencia

AN - SCOPUS:85070014823

SN - 9783030256289

T3 - Advances in Intelligent Systems and Computing

SP - 910

EP - 916

BT - Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

A2 - Ahram, Tareq

A2 - Taiar, Redha

A2 - Colson, Serge

A2 - Choplin, Arnaud

PB - Springer Verlag

Y2 - 22 August 2019 through 24 August 2019

ER -

Wong E, Pajuelo G, Sotelo F , Raymundo C. Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. In Ahram T, Taiar R, Colson S, Choplin A, editors, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer Verlag. 2020. p. 910-916. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-25629-6_142

Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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