Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA)

Christian Flores Ramirez; Judyth Reyes Guzman; Richard Copaja Cornejo

doi:10.1109/INTERCON59652.2023.10326044

Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA)

Christian Flores Ramirez
, Judyth Reyes Guzman
, Richard Copaja Cornejo

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

The research has shown that, in Peru, public institutions have a deficient service in document management, as a result, it generates loss of time, accumulation and low security of documents, which affects citizens. Therefore, this paper proposes to implement RPA technology through a web system, which has been developed, as objective of automating the workflow and avoiding performing repetitive tasks. This technological solution will generate great improvements for public institutions such as the reduction of the attention time for a procedure in order to prevent the dissatisfaction of citizens. The proposed solution is verified through evaluations based on the indicators presented. Finally, a considerable improvement was shown in the procedures, improving the experience of citizens and workers by reducing the attention time from 516 minutes to 490 minutes on average, which implies a saving of approximately 26 minutes, but it should be noted that the attention time for a procedure may vary depending on the type of procedure.

Original language	English
Title of host publication	Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9798350315578
DOIs	https://doi.org/10.1109/INTERCON59652.2023.10326044
State	Published - 2023
Event	30th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023 - Lima, Peru Duration: 2 Nov 2023 → 4 Nov 2023

Publication series

Name	Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023

Conference

Conference	30th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023
Country/Territory	Peru
City	Lima
Period	2/11/23 → 4/11/23

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 7 Affordable and Clean Energy

Keywords

Document Management and Technology
Document Processing System
Process Automation
RPA

Access to Document

10.1109/INTERCON59652.2023.10326044

Cite this

Ramirez, C. F., Reyes Guzman, J., & Cornejo, R. C. (2023). Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA). In Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023 (Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/INTERCON59652.2023.10326044

Ramirez, Christian Flores ; Reyes Guzman, Judyth ; Cornejo, Richard Copaja. / Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA). Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023. Institute of Electrical and Electronics Engineers Inc., 2023. (Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023).

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title = "Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA)",

abstract = "The research has shown that, in Peru, public institutions have a deficient service in document management, as a result, it generates loss of time, accumulation and low security of documents, which affects citizens. Therefore, this paper proposes to implement RPA technology through a web system, which has been developed, as objective of automating the workflow and avoiding performing repetitive tasks. This technological solution will generate great improvements for public institutions such as the reduction of the attention time for a procedure in order to prevent the dissatisfaction of citizens. The proposed solution is verified through evaluations based on the indicators presented. Finally, a considerable improvement was shown in the procedures, improving the experience of citizens and workers by reducing the attention time from 516 minutes to 490 minutes on average, which implies a saving of approximately 26 minutes, but it should be noted that the attention time for a procedure may vary depending on the type of procedure.",

keywords = "Document Management and Technology, Document Processing System, Process Automation, RPA",

author = "Ramirez, \{Christian Flores\} and \{Reyes Guzman\}, Judyth and Cornejo, \{Richard Copaja\}",

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year = "2023",

doi = "10.1109/INTERCON59652.2023.10326044",

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series = "Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023",

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Ramirez, CF, Reyes Guzman, J & Cornejo, RC 2023, Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA). in Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023. Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023, Institute of Electrical and Electronics Engineers Inc., 30th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023, Lima, Peru, 2/11/23. https://doi.org/10.1109/INTERCON59652.2023.10326044

Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA). / Ramirez, Christian Flores; Reyes Guzman, Judyth; Cornejo, Richard Copaja.
Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023. Institute of Electrical and Electronics Engineers Inc., 2023. (Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA)

AU - Ramirez, Christian Flores

AU - Reyes Guzman, Judyth

AU - Cornejo, Richard Copaja

PY - 2023

Y1 - 2023

N2 - The research has shown that, in Peru, public institutions have a deficient service in document management, as a result, it generates loss of time, accumulation and low security of documents, which affects citizens. Therefore, this paper proposes to implement RPA technology through a web system, which has been developed, as objective of automating the workflow and avoiding performing repetitive tasks. This technological solution will generate great improvements for public institutions such as the reduction of the attention time for a procedure in order to prevent the dissatisfaction of citizens. The proposed solution is verified through evaluations based on the indicators presented. Finally, a considerable improvement was shown in the procedures, improving the experience of citizens and workers by reducing the attention time from 516 minutes to 490 minutes on average, which implies a saving of approximately 26 minutes, but it should be noted that the attention time for a procedure may vary depending on the type of procedure.

AB - The research has shown that, in Peru, public institutions have a deficient service in document management, as a result, it generates loss of time, accumulation and low security of documents, which affects citizens. Therefore, this paper proposes to implement RPA technology through a web system, which has been developed, as objective of automating the workflow and avoiding performing repetitive tasks. This technological solution will generate great improvements for public institutions such as the reduction of the attention time for a procedure in order to prevent the dissatisfaction of citizens. The proposed solution is verified through evaluations based on the indicators presented. Finally, a considerable improvement was shown in the procedures, improving the experience of citizens and workers by reducing the attention time from 516 minutes to 490 minutes on average, which implies a saving of approximately 26 minutes, but it should be noted that the attention time for a procedure may vary depending on the type of procedure.

KW - Document Management and Technology

KW - Document Processing System

KW - Process Automation

KW - RPA

UR - https://www.scopus.com/pages/publications/85179882070

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DO - 10.1109/INTERCON59652.2023.10326044

M3 - Contribución a la conferencia

AN - SCOPUS:85179882070

T3 - Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023

BT - Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 30th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023

Y2 - 2 November 2023 through 4 November 2023

ER -

Ramirez CF, Reyes Guzman J, Cornejo RC. Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA). In Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023. Institute of Electrical and Electronics Engineers Inc. 2023. (Proceedings of the 2023 IEEE 30th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2023). doi: 10.1109/INTERCON59652.2023.10326044

Implementation of a system for documentary procedures in public institutions applying Robotic Process Automation (RPA)

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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