TY - GEN
T1 - Improvement proposal for the logistics process of importing SMEs in Peru through lean, inventories, and change management
AU - Riquero, Izon
AU - Hilario, Christian
AU - Chavez, Pedro
AU - Raymundo, Carlos
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2019.
PY - 2019
Y1 - 2019
N2 - The logistics processes of companies seek an adequate supply of merchandize, streamline processes, reduce costs, and distribution of their products to the customer in an efficient manner and allow them to develop corrective planning in order to be competitive in the market. However, these processes are less efficient in importing companies of the SME sector. Therefore, this article proposes the application of a change management model to improve the logistics process that generates a real transformation. This model is structured in three phases: first, pre-Implementation, which refers to participatory leadership and resistance to change; second, implementation of logistics management; and third, sustainability of the model over time. The model was validated in a Peruvian SME importer of household goods, whose satisfactory results implied an increase in available storage capacity, reduction of logistics costs, satisfaction of change, and organizational culture.
AB - The logistics processes of companies seek an adequate supply of merchandize, streamline processes, reduce costs, and distribution of their products to the customer in an efficient manner and allow them to develop corrective planning in order to be competitive in the market. However, these processes are less efficient in importing companies of the SME sector. Therefore, this article proposes the application of a change management model to improve the logistics process that generates a real transformation. This model is structured in three phases: first, pre-Implementation, which refers to participatory leadership and resistance to change; second, implementation of logistics management; and third, sustainability of the model over time. The model was validated in a Peruvian SME importer of household goods, whose satisfactory results implied an increase in available storage capacity, reduction of logistics costs, satisfaction of change, and organizational culture.
KW - Change management
KW - Knowledge management
KW - Logistics management
KW - SMEs
UR - https://www.scopus.com/pages/publications/85068623947
U2 - 10.1007/978-3-030-16053-1_48
DO - 10.1007/978-3-030-16053-1_48
M3 - Contribución a la conferencia
AN - SCOPUS:85068623947
SN - 9783030160524
T3 - Smart Innovation, Systems and Technologies
SP - 495
EP - 501
BT - Proceedings of the 4th Brazilian Technology Symposium (BTSym’18) - Emerging Trends and Challenges in Technology
A2 - Iano, Yuzo
A2 - Loschi, Hermes José
A2 - Arthur, Rangel
A2 - Saotome, Osamu
A2 - Vieira Estrela, Vânia
PB - Springer Science and Business Media Deutschland GmbH
T2 - 4th Brazilian Technology Symposium, BTSym 2018
Y2 - 23 October 2018 through 25 October 2018
ER -