TY - GEN
T1 - Improvement proposal to raise service level in a cosmetics retail company
AU - Arce-Calero, Luz
AU - Gallegos-Florez, Karla
AU - Sotelo-Ruffo, Juan
AU - Ramos-Palomino, Edgar
N1 - Publisher Copyright:
© 2019 IEEE.
PY - 2019/10
Y1 - 2019/10
N2 - Service level manifests itself in retail companies through product availability being in the right place at the right time. Being able to secure product availability exerts a positive impact on customer loyalty, a key goal among companies. However, user pressure upon making the purchase and fierce competition within the sector forces companies to ascertain more efficient supply chain management techniques, methods, and tools. For this case study, we assessed product flow, from the moment the product is imported until its acquisition by the final customer, and we found stockout to be the primary issue as it causes the greatest economic loss. After adopting the improvement proposal, service level increased by 8%.
AB - Service level manifests itself in retail companies through product availability being in the right place at the right time. Being able to secure product availability exerts a positive impact on customer loyalty, a key goal among companies. However, user pressure upon making the purchase and fierce competition within the sector forces companies to ascertain more efficient supply chain management techniques, methods, and tools. For this case study, we assessed product flow, from the moment the product is imported until its acquisition by the final customer, and we found stockout to be the primary issue as it causes the greatest economic loss. After adopting the improvement proposal, service level increased by 8%.
KW - 3PL
KW - BPM
KW - inventory management
KW - retail
KW - service level
KW - stockout
UR - https://www.scopus.com/pages/publications/85079031959
U2 - 10.1109/CONIITI48476.2019.8960815
DO - 10.1109/CONIITI48476.2019.8960815
M3 - Contribución a la conferencia
AN - SCOPUS:85079031959
T3 - 2019 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2019 - Conference Proceedings
BT - 2019 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2019 - Conference Proceedings
A2 - Martinez, Monica Andrea Rico
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2019 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2019 - 5th International Conference on Innovation and Trends in Engineering, CONIITI 2019
Y2 - 2 October 2019 through 4 October 2019
ER -