TY - GEN
T1 - Integrated Lean-Route Planning model for incident reduction in a courier company
T2 - 3rd International Conference on Industrial Engineering and Industrial Management, IEIM 2022
AU - Gonzalez-Ureta, Jose Carlos
AU - Quiroz-Flores, Juan Carlos
N1 - Publisher Copyright:
© 2022 ACM.
PY - 2022/1/12
Y1 - 2022/1/12
N2 - Currently, according to INEI in Peru, the courier sector has suffered a 26% contraction in demand. This means that SMEs belonging to the commerce and courier sector are facing great competition in the market due to the reduction in demand and that the same supply is maintained, i.e., the market has become more competitive. For this reason, SMEs that do not take into consideration this context present problems within their deliveries, these incidences harm the profitability of the company, which leads to a reduction in the level of service. This problem is mainly caused by an inadequate digitization method, an inadequate route assignment and over-deliveries produced by an inadequate plant distribution. To solve this problem, this research proposes an operations model based on Route Planning, SLP and Work Study tools. The research was able to reduce the delivery time by 18.6%, the percentage of classified documents was increased by 29.15% and the percentage of incidents by less than 3%, thus increasing the service level by 22%.
AB - Currently, according to INEI in Peru, the courier sector has suffered a 26% contraction in demand. This means that SMEs belonging to the commerce and courier sector are facing great competition in the market due to the reduction in demand and that the same supply is maintained, i.e., the market has become more competitive. For this reason, SMEs that do not take into consideration this context present problems within their deliveries, these incidences harm the profitability of the company, which leads to a reduction in the level of service. This problem is mainly caused by an inadequate digitization method, an inadequate route assignment and over-deliveries produced by an inadequate plant distribution. To solve this problem, this research proposes an operations model based on Route Planning, SLP and Work Study tools. The research was able to reduce the delivery time by 18.6%, the percentage of classified documents was increased by 29.15% and the percentage of incidents by less than 3%, thus increasing the service level by 22%.
KW - Courier
KW - Route Planning
KW - SLP
KW - SMES
KW - Work Methods
UR - https://www.scopus.com/pages/publications/85132019837
U2 - 10.1145/3524338.3524362
DO - 10.1145/3524338.3524362
M3 - Contribución a la conferencia
AN - SCOPUS:85132019837
T3 - ACM International Conference Proceeding Series
SP - 155
EP - 161
BT - IEIM 2022 - 2022 3rd International Conference on Industrial Engineering and Industrial Management
PB - Association for Computing Machinery
Y2 - 12 January 2022 through 14 January 2022
ER -