Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector

Alvaro Maravi-Cardenas; Miguel Fuentes-Chahuaylla; Juan Peñafiel-Carrera; Nestor Mamani-Macedo; Carlos Raymundo-Ibañez; Francisco Dominguez

doi:10.1007/978-3-030-44267-5_67

Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector

Alvaro Maravi-Cardenas
, Miguel Fuentes-Chahuaylla
, Juan Peñafiel-Carrera
, Nestor Mamani-Macedo
, Carlos Raymundo-Ibañez
, Francisco Dominguez

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas
Universidad Rey Juan Carlos

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study was developed at a private health care center with problems in its emergency department, which had a process efficiency of 39.6%. As such, implementing a lean healthcare model was proposed using knowledge management and change management as it pillars. As a result, employees were committed to change, which facilitated the transfer of knowledge when implementing the lean tools, reducing waiting time in the process by 67.01% at its highest level, while an efficiency of 63.87% was achieved.

Original language	English
Title of host publication	Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies
Subtitle of host publication	Future Applications, IHIET-AI 2020
Editors	Tareq Ahram, Redha Taiar, Vincent Gremeaux-Bader, Kamiar Aminian
Publisher	Springer
Pages	445-451
Number of pages	7
ISBN (Print)	9783030442668
DOIs	https://doi.org/10.1007/978-3-030-44267-5_67
State	Published - 2020
Event	2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020 - Lausanne, Switzerland Duration: 23 Apr 2020 → 25 Apr 2020

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1152 AISC
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020
Country/Territory	Switzerland
City	Lausanne
Period	23/04/20 → 25/04/20

Keywords

Change management
Emergency department
Knowledge management
Lean healthcare
Waiting time

Access to Document

10.1007/978-3-030-44267-5_67

Cite this

Maravi-Cardenas, A., Fuentes-Chahuaylla, M., Peñafiel-Carrera, J., Mamani-Macedo, N., Raymundo-Ibañez, C., & Dominguez, F. (2020). Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector. In T. Ahram, R. Taiar, V. Gremeaux-Bader, & K. Aminian (Eds.), Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020 (pp. 445-451). (Advances in Intelligent Systems and Computing; Vol. 1152 AISC). Springer. https://doi.org/10.1007/978-3-030-44267-5_67

Maravi-Cardenas, Alvaro ; Fuentes-Chahuaylla, Miguel ; Peñafiel-Carrera, Juan et al. / Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector. Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020. editor / Tareq Ahram ; Redha Taiar ; Vincent Gremeaux-Bader ; Kamiar Aminian. Springer, 2020. pp. 445-451 (Advances in Intelligent Systems and Computing).

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title = "Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector",

abstract = "This study was developed at a private health care center with problems in its emergency department, which had a process efficiency of 39.6\%. As such, implementing a lean healthcare model was proposed using knowledge management and change management as it pillars. As a result, employees were committed to change, which facilitated the transfer of knowledge when implementing the lean tools, reducing waiting time in the process by 67.01\% at its highest level, while an efficiency of 63.87\% was achieved.",

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note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020.; 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020 ; Conference date: 23-04-2020 Through 25-04-2020",

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Maravi-Cardenas, A, Fuentes-Chahuaylla, M, Peñafiel-Carrera, J, Mamani-Macedo, N, Raymundo-Ibañez, C & Dominguez, F 2020, Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector. in T Ahram, R Taiar, V Gremeaux-Bader & K Aminian (eds), Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020. Advances in Intelligent Systems and Computing, vol. 1152 AISC, Springer, pp. 445-451, 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020, Lausanne, Switzerland, 23/04/20. https://doi.org/10.1007/978-3-030-44267-5_67

Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector. / Maravi-Cardenas, Alvaro; Fuentes-Chahuaylla, Miguel; Peñafiel-Carrera, Juan et al.
Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020. ed. / Tareq Ahram; Redha Taiar; Vincent Gremeaux-Bader; Kamiar Aminian. Springer, 2020. p. 445-451 (Advances in Intelligent Systems and Computing; Vol. 1152 AISC).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector

AU - Maravi-Cardenas, Alvaro

AU - Fuentes-Chahuaylla, Miguel

AU - Peñafiel-Carrera, Juan

AU - Mamani-Macedo, Nestor

AU - Raymundo-Ibañez, Carlos

AU - Dominguez, Francisco

N1 - Publisher Copyright: © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020.

PY - 2020

Y1 - 2020

N2 - This study was developed at a private health care center with problems in its emergency department, which had a process efficiency of 39.6%. As such, implementing a lean healthcare model was proposed using knowledge management and change management as it pillars. As a result, employees were committed to change, which facilitated the transfer of knowledge when implementing the lean tools, reducing waiting time in the process by 67.01% at its highest level, while an efficiency of 63.87% was achieved.

AB - This study was developed at a private health care center with problems in its emergency department, which had a process efficiency of 39.6%. As such, implementing a lean healthcare model was proposed using knowledge management and change management as it pillars. As a result, employees were committed to change, which facilitated the transfer of knowledge when implementing the lean tools, reducing waiting time in the process by 67.01% at its highest level, while an efficiency of 63.87% was achieved.

KW - Change management

KW - Emergency department

KW - Knowledge management

KW - Lean healthcare

KW - Waiting time

UR - https://www.scopus.com/pages/publications/85085179705

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BT - Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies

A2 - Ahram, Tareq

A2 - Taiar, Redha

A2 - Gremeaux-Bader, Vincent

A2 - Aminian, Kamiar

PB - Springer

T2 - 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020

Y2 - 23 April 2020 through 25 April 2020

ER -

Maravi-Cardenas A, Fuentes-Chahuaylla M, Peñafiel-Carrera J, Mamani-Macedo N, Raymundo-Ibañez C, Dominguez F. Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector. In Ahram T, Taiar R, Gremeaux-Bader V, Aminian K, editors, Human Interaction, Emerging Technologies and Future Applications II - Proceedings of the 2nd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET-AI 2020. Springer. 2020. p. 445-451. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-44267-5_67

Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector

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