@inproceedings{e157dbe059284f8fa55f044da0f72b91,
title = "Lean model of services for the improvement in the times of attention of the emergency areas of the health sector",
abstract = "In Peru, the health service has had certain problems in the attention of users. The emergency service of clinics has been saturated due to changes in the needs of people and demand, exposing the prestige of health entities that have this unit and generating risks for the health of users, this is reflected in the low level of satisfaction with regard to care. Based on the Lean philosophy, a model is developed using SMED, Kanban and pull tools to reduce waiting times. The application of this model of pilot in the Clinic reduces the waiting time for the first attention in 30\% thereby reducing the number of fines imposed by the corresponding regulatory entity and the desertion in emergency, achieving an average time of 37 min.",
keywords = "Attention time, Health sector, Lean healthcare, Pull system, SMED",
author = "Lucero Calero and Aracelli Maccasi and Carlos Raymundo",
note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 ; Conference date: 22-08-2019 Through 24-08-2019",
year = "2020",
doi = "10.1007/978-3-030-25629-6\_144",
language = "Ingl{\'e}s",
isbn = "9783030256289",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "924--930",
editor = "Tareq Ahram and Redha Taiar and Serge Colson and Arnaud Choplin",
booktitle = "Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019",
}