@inproceedings{20ac1e379a02474893a4ba0454705b31,
title = "Log{\'i}stica de {\'u}ltima milla: An{\'a}lisis del sector retail en Lima Metropolitana durante la Pandemia de la COVID-19",
abstract = "This research analyzes Lima consumers' perceptions of last-mile logistics in their online retail purchases during the state of emergency caused by COVID-19. For this purpose, a mixed methodology was developed based on 134 surveys of consumers from different retail companies in the metropolitan area of Lima. In addition, in-depth interviews were conducted with experts in last-mile logistics, as well as with customers who made purchases during the pandemic period. The results of the hypotheses show that the current context has generated new online shopping habits in customers and evidence the emergence of new problems related to consumption and quality of service provided to the processes of online shopping and home delivery, with adequate sanitary logistics support.",
keywords = "Last mile, after-sales service, costs, retail, time",
author = "\{Castillo Loayza\}, Julia and \{Hyldebre Mendoza\}, Roberto and \{Jara Barrera\}, Paola and \{Junco Meza\}, Cynthia and \{Paredes Arca\}, Luisa and \{Ricardo Moscoso Cuaresma\}, Julio and \{Alberto Azabache Mor{\'a}n\}, Carlos",
note = "Publisher Copyright: {\textcopyright} 2024 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 22nd LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2024 ; Conference date: 17-07-2024 Through 19-07-2024",
year = "2024",
doi = "10.18687/LACCEI2024.1.1.700",
language = "Espa{\~n}ol",
series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",
publisher = "Latin American and Caribbean Consortium of Engineering Institutions",
booktitle = "Proceedings of the 22nd LACCEI International Multi-Conference for Engineering, Education and Technology",
}