@inproceedings{9d22fcabe749465488df8a73f82a5b9c,
title = "M{\'e}todo anal{\'i}tico de planificaci{\'o}n operativa aplicando Servqual para la reducci{\'o}n de servicios no conformes en empresas de Saneamiento Ambiental",
author = "Vergara-Gonzalez, \{Diego J.\} and Villar-Ventura, \{Luis D.\} and Mercedes Cano and Carlos Raymundo and Francisco Dominguez",
year = "2020",
language = "Espa{\~n}ol",
series = "CISCI 2020 - Decima Novena Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, Decimo Septimo Simposium Iberoamericano en Educacion, Cibernetica e Informatica - Memorias",
publisher = "International Institute of Informatics and Systemics, IIIS",
pages = "53--56",
editor = "Callaos, \{Nagib C.\} and Jeremy Horne and Belkis Sanchez and Andres Tremante",
booktitle = "CISCI 2020 - Decima Novena Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, Decimo Septimo Simposium Iberoamericano en Educacion, Cibernetica e Informatica - Memorias",
note = "Decima Novena Conferencia Iberoamericana en Sistemas, Cibernetica e Informatica, CISCI 2020, Decimo Septimo Simposium Iberoamericano en Educacion, Cibernetica e Informatica, SIECI 2020 - 19th Ibero-American Conference on Systems, Cybernetics and Informatics, CISCI 2020, 17th Ibero-American Symposium on Education, Cybernetics and Informatics, SIECI 2020 ; Conference date: 13-09-2020 Through 16-09-2020",
}