TY - GEN
T1 - Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company
AU - Chonate-Segura, Johann
AU - Ramirez-Vega, Lincoln
AU - Peñafiel-Carrera, Juan
AU - Raymundo, Carlos
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2022
Y1 - 2022
N2 - The maintenance service sector shows continuous growth since the incorporation of machines for the development of operations. However, in Peru, the type of service they provide does not meet certain essential aspects to satisfy the demand, due to the excess time in the attention of the services and arrival at the wrong time for the attention. That is why the main objective of the project is to reduce the lead time to comply with the annual schedule, since there is a loss of 33.44% of the billing of the maintenance service for the year 2019. For this reason, a model is designed of maintenance service management that includes the assignment of the route by the Vehicle Routing Problem through the Euclidean distance and the standardization of processes through the study of times. Finally, it has been possible to reduce lead time and comply with the maintenance schedule.
AB - The maintenance service sector shows continuous growth since the incorporation of machines for the development of operations. However, in Peru, the type of service they provide does not meet certain essential aspects to satisfy the demand, due to the excess time in the attention of the services and arrival at the wrong time for the attention. That is why the main objective of the project is to reduce the lead time to comply with the annual schedule, since there is a loss of 33.44% of the billing of the maintenance service for the year 2019. For this reason, a model is designed of maintenance service management that includes the assignment of the route by the Vehicle Routing Problem through the Euclidean distance and the standardization of processes through the study of times. Finally, it has been possible to reduce lead time and comply with the maintenance schedule.
KW - ATMs
KW - Process standardization
KW - Service management
KW - Time study
KW - Vehicle Routing Problem (VRP)
UR - https://www.scopus.com/pages/publications/85115649645
U2 - 10.1007/978-3-030-85540-6_151
DO - 10.1007/978-3-030-85540-6_151
M3 - Contribución a la conferencia
AN - SCOPUS:85115649645
SN - 9783030855390
T3 - Lecture Notes in Networks and Systems
SP - 1178
EP - 1185
BT - Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET
A2 - Ahram, Tareq
A2 - Taiar, Redha
PB - Springer Science and Business Media Deutschland GmbH
T2 - 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and 6th International Conference on Human Interaction and Emerging Technologies: Future Systems, IHIET-FS 2021
Y2 - 27 August 2021 through 29 August 2021
ER -