Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

Natali Vanesa Concha Gonzales; Antuane Alexa Curahua Pacheco; Jon Arambarri; Cynthia Elias Giordano; José Antonio Rojas García

Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

Translated title of the contribution: Model to increase profitability and customer satisfaction in a veterinary clinic in Peru, in the post COVID-19 era, using Lean Service methodologies, SCRUM and digital transformation

Natali Vanesa Concha Gonzales
, Antuane Alexa Curahua Pacheco
, Jon Arambarri
, Cynthia Elias Giordano
, José Antonio Rojas García

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas
Universidad Europea del Atlántico

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Translated title of the contribution	Model to increase profitability and customer satisfaction in a veterinary clinic in Peru, in the post COVID-19 era, using Lean Service methodologies, SCRUM and digital transformation
Original language	Spanish
Title of host publication	Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
Subtitle of host publication	Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023
Editors	Maria M. Larrondo Petrie, Jose Texier, Rodolfo Andres Rivas Matta
Publisher	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)	9786289520743
State	Published - 2023
Event	21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023 - Buenos Aires, Argentina Duration: 19 Jul 2023 → 21 Jul 2023

Publication series

Name	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volume	2023-July
ISSN (Electronic)	2414-6390

Conference

Conference	21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
Country/Territory	Argentina
City	Buenos Aires
Period	19/07/23 → 21/07/23

Cite this

Gonzales, N. V. C., Pacheco, A. A. C., Arambarri, J., Giordano, C. E., & García, J. A. R. (2023). Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. In M. M. Larrondo Petrie, J. Texier, & R. A. R. Matta (Eds.), Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2023-July). Latin American and Caribbean Consortium of Engineering Institutions.

Gonzales, Natali Vanesa Concha ; Pacheco, Antuane Alexa Curahua ; Arambarri, Jon et al. / Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. editor / Maria M. Larrondo Petrie ; Jose Texier ; Rodolfo Andres Rivas Matta. Latin American and Caribbean Consortium of Engineering Institutions, 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

@inproceedings{8ebf10062edc477a8036197d9cf96268,

title = "Modelo para incrementar la rentabilidad y satisfacci{\'o}n del cliente en una cl{\'i}nica veterinaria de Per{\'u}, en la era Post COVID-19, utilizando las metodolog{\'i}as Lean Service, SCRUM y Transformaci{\'o}n Digital",

author = "Gonzales, \{Natali Vanesa Concha\} and Pacheco, \{Antuane Alexa Curahua\} and Jon Arambarri and Giordano, \{Cynthia Elias\} and Garc{\'i}a, \{Jos{\'e} Antonio Rojas\}",

year = "2023",

language = "Espa{\~n}ol",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

publisher = "Latin American and Caribbean Consortium of Engineering Institutions",

editor = "\{Larrondo Petrie\}, \{Maria M.\} and Jose Texier and Matta, \{Rodolfo Andres Rivas\}",

booktitle = "Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology",

note = "21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023 ; Conference date: 19-07-2023 Through 21-07-2023",

}

Gonzales, NVC, Pacheco, AAC, Arambarri, J, Giordano, CE & García, JAR 2023, Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. in MM Larrondo Petrie, J Texier & RAR Matta (eds), Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2023-July, Latin American and Caribbean Consortium of Engineering Institutions, 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023, Buenos Aires, Argentina, 19/07/23.

Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. / Gonzales, Natali Vanesa Concha; Pacheco, Antuane Alexa Curahua; Arambarri, Jon et al.
Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. ed. / Maria M. Larrondo Petrie; Jose Texier; Rodolfo Andres Rivas Matta. Latin American and Caribbean Consortium of Engineering Institutions, 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2023-July).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

AU - Gonzales, Natali Vanesa Concha

AU - Pacheco, Antuane Alexa Curahua

AU - Arambarri, Jon

AU - Giordano, Cynthia Elias

AU - García, José Antonio Rojas

PY - 2023

Y1 - 2023

UR - https://www.scopus.com/pages/publications/85172350785

M3 - Contribución a la conferencia

AN - SCOPUS:85172350785

T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

BT - Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology

A2 - Larrondo Petrie, Maria M.

A2 - Texier, Jose

A2 - Matta, Rodolfo Andres Rivas

PB - Latin American and Caribbean Consortium of Engineering Institutions

T2 - 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023

Y2 - 19 July 2023 through 21 July 2023

ER -

Gonzales NVC, Pacheco AAC, Arambarri J, Giordano CE, García JAR. Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. In Larrondo Petrie MM, Texier J, Matta RAR, editors, Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. Latin American and Caribbean Consortium of Engineering Institutions. 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

Publication series

Conference

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