Monitoring automation process to improve the evaluation of competency learning for higher education

This paper proposes a technological solution that automates the action plan monitoring process designed to improve the achievement rate of the learning competence on university students, with the objective of improving the process of evaluation by competencies. Our proposal allows the action plan automated monitoring thanks to a system with features, such as: (1) plan registration through forms with a user experience design, (2) custom dashboards display and download for each level of the action plan or, in general, with all the plans of a specific user for analysis and decision making, (3) loading and downloading of evidence on compliance of the improvement actions, (4) report creation for action plan monitoring in appropriate formats to facilitate reading, and (5) email notifications delivery about any changes to the plan. The proposal is described in two parts: (1) the automation of the monitoring process, (2) the solution functionalities and (3) the designed technological architecture. To validate the proposal, a survey was developed to perform it with functional analysts in a university institution. The results showed that 93.8% of the participants consider that the solution contributes to the improvement of the achievement of competencies, it was also demonstrated that the action plan monitoring is carried out with 99.6% more efficiency, which facilitates compliance with the cost, time and planned impact parameters also contributes to the competency-based evaluation continuous improvement.