TY - GEN
T1 - Process management model aligned to the civil service law in public entities of Peru
AU - Cardenas, Luis
AU - Zapata, Gianpierre
N1 - Publisher Copyright:
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.
PY - 2021
Y1 - 2021
N2 - In Peru, under the framework of the National Policy for the Modernization of public management by 2021, it is intended that state institutions enter the Civil Service Regime that seeks to continuously improve the public administration in order to avoid disorder in hiring, remuneration excessive, breaches of the rights of the servers, among others, which are currently causing delays and poor service to citizens. For this reason, a management model is proposed that allows integrating the guidelines set forth by the Law of Civil Service and the process improvement techniques that will allow the current situation to be identified, prioritizing which are the critical processes and thus being able to define an improvement plan integrating the different areas within the institution.
AB - In Peru, under the framework of the National Policy for the Modernization of public management by 2021, it is intended that state institutions enter the Civil Service Regime that seeks to continuously improve the public administration in order to avoid disorder in hiring, remuneration excessive, breaches of the rights of the servers, among others, which are currently causing delays and poor service to citizens. For this reason, a management model is proposed that allows integrating the guidelines set forth by the Law of Civil Service and the process improvement techniques that will allow the current situation to be identified, prioritizing which are the critical processes and thus being able to define an improvement plan integrating the different areas within the institution.
KW - Critical processes
KW - Law of Civil Service
KW - Process management
UR - https://www.scopus.com/pages/publications/85089627250
U2 - 10.1007/978-3-030-55307-4_95
DO - 10.1007/978-3-030-55307-4_95
M3 - Contribución a la conferencia
AN - SCOPUS:85089627250
SN - 9783030553067
T3 - Advances in Intelligent Systems and Computing
SP - 624
EP - 629
BT - Human Interaction, Emerging Technologies and Future Applications III - Proceedings of the 3rd International Conference on Human Interaction and Emerging Technologies
A2 - Ahram, Tareq
A2 - Taiar, Redha
A2 - Langlois, Karine
A2 - Choplin, Arnaud
PB - Springer
T2 - 3rd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET 2020
Y2 - 27 August 2020 through 29 August 2020
ER -