@inproceedings{4ed37016c1554f62abcc36a42926fc87,
title = "Productivity model focused on six sigma and lean manufacturing to improve the quality of service in smes in peru",
abstract = "In the Peruvian market there is a great demand for the improvement of the service and quality of the products, that is why many SMEs look for low-cost alternatives that allow them to optimize their activities and thus be able to assure the quality of the service. The problem is that there are many difficulties when implementing tools or techniques due to high costs or lack of knowledge, therefore a productivity model is proposed focused on six sigma and lean manufacturing methodologies in order to adapt the needs of SMEs with 4 phases can analyze, design, implement and monitor requirements in order to reduce mismanagement of service quality, cost savings and decrease product returns.",
keywords = "Lean manufacturing, Six sigma, SMEs",
author = "Luis Cardenas and Gianpierre Zapata",
note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.; 3rd International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET 2020 ; Conference date: 27-08-2020 Through 29-08-2020",
year = "2021",
doi = "10.1007/978-3-030-55307-4\_88",
language = "Ingl{\'e}s",
isbn = "9783030553067",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer",
pages = "579--584",
editor = "Tareq Ahram and Redha Taiar and Karine Langlois and Arnaud Choplin",
booktitle = "Human Interaction, Emerging Technologies and Future Applications III - Proceedings of the 3rd International Conference on Human Interaction and Emerging Technologies",
}