TY - GEN
T1 - Resource Management Model to Reduce Maintenance Service Times for SMEs in Lima-Peru
AU - Pinedo-Rodriguez, Katherine
AU - Trujillo-Carrasco, Luis
AU - Cabel-Pozo, Jhonatan
AU - Raymundo, Carlos
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2022
Y1 - 2022
N2 - Currently, companies engaged in maintenance and repair work are being affected due to the gradual increase in delays in their services. Consequently, an important economic impact has been generated in the sector, which is reflected in a 21% increase in its operating costs. After reviewing the literature, little information was found about the sector, due to which, the motivation is to carry out the study of a service SME in Lima, Peru. The proposed solution model comprises four phases: in the first phase, change management is developed, in the second phase, a study of the work is carried out, in the third phase, inventory management is applied, and in the last phase, they are standardized. The procedures previously developed. Based on this, it is possible to reduce costs by up to 12%, as well as reducing the number of delays by 15%.
AB - Currently, companies engaged in maintenance and repair work are being affected due to the gradual increase in delays in their services. Consequently, an important economic impact has been generated in the sector, which is reflected in a 21% increase in its operating costs. After reviewing the literature, little information was found about the sector, due to which, the motivation is to carry out the study of a service SME in Lima, Peru. The proposed solution model comprises four phases: in the first phase, change management is developed, in the second phase, a study of the work is carried out, in the third phase, inventory management is applied, and in the last phase, they are standardized. The procedures previously developed. Based on this, it is possible to reduce costs by up to 12%, as well as reducing the number of delays by 15%.
KW - Integrated model
KW - Inventories
KW - Peru
KW - Procedure standardization
KW - Services
KW - SMEs
KW - Work study
UR - https://www.scopus.com/pages/publications/85115605983
U2 - 10.1007/978-3-030-85540-6_148
DO - 10.1007/978-3-030-85540-6_148
M3 - Contribución a la conferencia
AN - SCOPUS:85115605983
SN - 9783030855390
T3 - Lecture Notes in Networks and Systems
SP - 1155
EP - 1163
BT - Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET
A2 - Ahram, Tareq
A2 - Taiar, Redha
PB - Springer Science and Business Media Deutschland GmbH
T2 - 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and 6th International Conference on Human Interaction and Emerging Technologies: Future Systems, IHIET-FS 2021
Y2 - 27 August 2021 through 29 August 2021
ER -