TY - GEN
T1 - Satisfaction of University Students Despite Adverse Context
AU - Llaque, Paul
AU - Morais-Xavier, Ricardo
AU - Lucich, Percy
AU - Flores-Adrianzen, Rocio
N1 - Publisher Copyright:
© 2024 IEEE.
PY - 2024
Y1 - 2024
N2 - This paper analyzes the satisfaction factors of students at a private university in metropolitan Lima during the COVID-19 pandemic. Despite the adverse context, these factors led students to recommend the service offered by the institution. Methodologically, the study presents a qualitative approach, applying documentary analysis and Grounded Theory strategies in data based on quantitative and qualitative information obtained by the institution in 2021. It is concluded that, despite the unprecedented context and especially contrary to the educational service, the university improves the historical score of student satisfaction due to effective academic practices that were only possible with the corresponding technology management.
AB - This paper analyzes the satisfaction factors of students at a private university in metropolitan Lima during the COVID-19 pandemic. Despite the adverse context, these factors led students to recommend the service offered by the institution. Methodologically, the study presents a qualitative approach, applying documentary analysis and Grounded Theory strategies in data based on quantitative and qualitative information obtained by the institution in 2021. It is concluded that, despite the unprecedented context and especially contrary to the educational service, the university improves the historical score of student satisfaction due to effective academic practices that were only possible with the corresponding technology management.
KW - COVID-19 pandemic
KW - Net Promoter Score
KW - higher education
KW - satisfaction factors
KW - technology management
UR - https://www.scopus.com/pages/publications/85216928901
U2 - 10.1109/ICALTER65499.2024.10819206
DO - 10.1109/ICALTER65499.2024.10819206
M3 - Contribución a la conferencia
AN - SCOPUS:85216928901
T3 - Proceedings of the 2024 IEEE 4th International Conference on Advanced Learning Technologies for Education and Research, ICALTER 2024
BT - Proceedings of the 2024 IEEE 4th International Conference on Advanced Learning Technologies for Education and Research, ICALTER 2024
A2 - Ramirez, Gianpierre Zapata
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 4th IEEE International Conference on Advanced Learning Technologies for Education and Research, ICALTER 2024
Y2 - 10 December 2024 through 12 December 2024
ER -