Sentiment analysis based information architecture model for peruvian sustainable tourism smes

Gianpierre Zapata; Javier Murga; Carlos Raymundo; Francisco Dominguez; Javier Mogerza

Sentiment analysis based information architecture model for peruvian sustainable tourism smes

Gianpierre Zapata
, Javier Murga
, Carlos Raymundo
, Francisco Dominguez
, Javier Mogerza

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas
Universidad Rey Juan Carlos

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

In the current market, small and medium-sized enterprises experience a wide margin of loss due to poor control in logistical expenses, leading to acquired goods not being sold. This scenario is very common for tourism retail companies, who buy a number of travel packages from big companies and because of the lack of demand for these packages, they expire and become an expense, rather than an investment as intended. To solve this problem, we propose to detect the problems that limit a company through a reengineering of processes, and thus implement an information architecture model based on sentimental analysis that will allow tourist SMEs to make better decisions and utilize the information that most already possess. In addition, a case study was applied to a real company, showing data before and after using the proposed model in order to validate the feasibility of the model.

Original language	English
Title of host publication	Proceedings of the International Conference on Tourism Research, ICTR 2018
Editors	Minna Tunkkari-Eskeline, Anne Törn-Laapi
Publisher	Academic Conferences and Publishing International Limited
Pages	176-184
Number of pages	9
ISBN (Print)	9781911218760
State	Published - 2018
Event	International Conference on Tourism Research, ICTR 2018 - Jyväskylä, Finland Duration: 23 Mar 2018 → 24 Mar 2018

Publication series

Name	Proceedings of the International Conference on Tourism Research
ISSN (Electronic)	2516-3612

Conference

Conference	International Conference on Tourism Research, ICTR 2018
Country/Territory	Finland
City	Jyväskylä
Period	23/03/18 → 24/03/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 12 Responsible Consumption and Production

Keywords

Big Data
Business Architecture
Business Model
Cloud Computing
Data Analysis
Process Improvement
Sentiment Analysis
Tourism Sector
Travel Management Process

Cite this

Zapata, G., Murga, J., Raymundo, C., Dominguez, F., & Mogerza, J. (2018). Sentiment analysis based information architecture model for peruvian sustainable tourism smes. In M. Tunkkari-Eskeline, & A. Törn-Laapi (Eds.), Proceedings of the International Conference on Tourism Research, ICTR 2018 (pp. 176-184). (Proceedings of the International Conference on Tourism Research). Academic Conferences and Publishing International Limited.

Zapata, Gianpierre ; Murga, Javier ; Raymundo, Carlos et al. / Sentiment analysis based information architecture model for peruvian sustainable tourism smes. Proceedings of the International Conference on Tourism Research, ICTR 2018. editor / Minna Tunkkari-Eskeline ; Anne Törn-Laapi. Academic Conferences and Publishing International Limited, 2018. pp. 176-184 (Proceedings of the International Conference on Tourism Research).

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title = "Sentiment analysis based information architecture model for peruvian sustainable tourism smes",

abstract = "In the current market, small and medium-sized enterprises experience a wide margin of loss due to poor control in logistical expenses, leading to acquired goods not being sold. This scenario is very common for tourism retail companies, who buy a number of travel packages from big companies and because of the lack of demand for these packages, they expire and become an expense, rather than an investment as intended. To solve this problem, we propose to detect the problems that limit a company through a reengineering of processes, and thus implement an information architecture model based on sentimental analysis that will allow tourist SMEs to make better decisions and utilize the information that most already possess. In addition, a case study was applied to a real company, showing data before and after using the proposed model in order to validate the feasibility of the model.",

keywords = "Big Data, Business Architecture, Business Model, Cloud Computing, Data Analysis, Process Improvement, Sentiment Analysis, Tourism Sector, Travel Management Process",

author = "Gianpierre Zapata and Javier Murga and Carlos Raymundo and Francisco Dominguez and Javier Mogerza",

note = "Publisher Copyright: {\textcopyright} 2021, Academic Conferences and Publishing International Limited. All rights reserved.; International Conference on Tourism Research, ICTR 2018 ; Conference date: 23-03-2018 Through 24-03-2018",

year = "2018",

language = "Ingl{\'e}s",

isbn = "9781911218760",

series = "Proceedings of the International Conference on Tourism Research",

publisher = "Academic Conferences and Publishing International Limited",

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Zapata, G, Murga, J, Raymundo, C, Dominguez, F & Mogerza, J 2018, Sentiment analysis based information architecture model for peruvian sustainable tourism smes. in M Tunkkari-Eskeline & A Törn-Laapi (eds), Proceedings of the International Conference on Tourism Research, ICTR 2018. Proceedings of the International Conference on Tourism Research, Academic Conferences and Publishing International Limited, pp. 176-184, International Conference on Tourism Research, ICTR 2018, Jyväskylä, Finland, 23/03/18.

Sentiment analysis based information architecture model for peruvian sustainable tourism smes. / Zapata, Gianpierre; Murga, Javier; Raymundo, Carlos et al.
Proceedings of the International Conference on Tourism Research, ICTR 2018. ed. / Minna Tunkkari-Eskeline; Anne Törn-Laapi. Academic Conferences and Publishing International Limited, 2018. p. 176-184 (Proceedings of the International Conference on Tourism Research).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Sentiment analysis based information architecture model for peruvian sustainable tourism smes

AU - Zapata, Gianpierre

AU - Murga, Javier

AU - Raymundo, Carlos

AU - Dominguez, Francisco

AU - Mogerza, Javier

PY - 2018

Y1 - 2018

N2 - In the current market, small and medium-sized enterprises experience a wide margin of loss due to poor control in logistical expenses, leading to acquired goods not being sold. This scenario is very common for tourism retail companies, who buy a number of travel packages from big companies and because of the lack of demand for these packages, they expire and become an expense, rather than an investment as intended. To solve this problem, we propose to detect the problems that limit a company through a reengineering of processes, and thus implement an information architecture model based on sentimental analysis that will allow tourist SMEs to make better decisions and utilize the information that most already possess. In addition, a case study was applied to a real company, showing data before and after using the proposed model in order to validate the feasibility of the model.

AB - In the current market, small and medium-sized enterprises experience a wide margin of loss due to poor control in logistical expenses, leading to acquired goods not being sold. This scenario is very common for tourism retail companies, who buy a number of travel packages from big companies and because of the lack of demand for these packages, they expire and become an expense, rather than an investment as intended. To solve this problem, we propose to detect the problems that limit a company through a reengineering of processes, and thus implement an information architecture model based on sentimental analysis that will allow tourist SMEs to make better decisions and utilize the information that most already possess. In addition, a case study was applied to a real company, showing data before and after using the proposed model in order to validate the feasibility of the model.

KW - Big Data

KW - Business Architecture

KW - Business Model

KW - Cloud Computing

KW - Data Analysis

KW - Process Improvement

KW - Sentiment Analysis

KW - Tourism Sector

KW - Travel Management Process

UR - https://www.scopus.com/pages/publications/85118469058

M3 - Contribución a la conferencia

AN - SCOPUS:85118469058

SN - 9781911218760

T3 - Proceedings of the International Conference on Tourism Research

SP - 176

EP - 184

BT - Proceedings of the International Conference on Tourism Research, ICTR 2018

A2 - Tunkkari-Eskeline, Minna

A2 - Törn-Laapi, Anne

PB - Academic Conferences and Publishing International Limited

T2 - International Conference on Tourism Research, ICTR 2018

Y2 - 23 March 2018 through 24 March 2018

ER -

Zapata G, Murga J, Raymundo C, Dominguez F, Mogerza J. Sentiment analysis based information architecture model for peruvian sustainable tourism smes. In Tunkkari-Eskeline M, Törn-Laapi A, editors, Proceedings of the International Conference on Tourism Research, ICTR 2018. Academic Conferences and Publishing International Limited. 2018. p. 176-184. (Proceedings of the International Conference on Tourism Research).

Sentiment analysis based information architecture model for peruvian sustainable tourism smes

Abstract

Publication series

Conference

UN SDGs

Keywords

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