System to evaluate the medical teleconsultation service in public health centers in Peru

Diego Arrospide Guzman; Melisa Camila Bravo Verastegui; Daniel Wilfredo Burga Durango

doi:10.1109/INTERCON55795.2022.9870079

System to evaluate the medical teleconsultation service in public health centers in Peru

Diego Arrospide Guzman
, Melisa Camila Bravo Verastegui
, Daniel Wilfredo Burga Durango

Faculty of Engineering

Universidad Peruana de Ciencias Aplicadas

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.

Original language	English
Title of host publication	Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781665486361
DOIs	https://doi.org/10.1109/INTERCON55795.2022.9870079
State	Published - 2022
Event	29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022 - Lima, Peru Duration: 11 Aug 2022 → 13 Aug 2022

Publication series

Name	Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

Conference

Conference	29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022
Country/Territory	Peru
City	Lima
Period	11/08/22 → 13/08/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

health
investment of time
service
teleconsultation
web platform

Access to Document

10.1109/INTERCON55795.2022.9870079

Cite this

Guzman, D. A., Verastegui, M. C. B., & Durango, D. W. B. (2022). System to evaluate the medical teleconsultation service in public health centers in Peru. In Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022 (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/INTERCON55795.2022.9870079

Guzman, Diego Arrospide ; Verastegui, Melisa Camila Bravo ; Durango, Daniel Wilfredo Burga. / System to evaluate the medical teleconsultation service in public health centers in Peru. Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022).

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title = "System to evaluate the medical teleconsultation service in public health centers in Peru",

abstract = "The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.",

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author = "Guzman, \{Diego Arrospide\} and Verastegui, \{Melisa Camila Bravo\} and Durango, \{Daniel Wilfredo Burga\}",

note = "Publisher Copyright: {\textcopyright} 2022 IEEE.; 29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022 ; Conference date: 11-08-2022 Through 13-08-2022",

year = "2022",

doi = "10.1109/INTERCON55795.2022.9870079",

language = "Ingl{\'e}s",

series = "Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022",

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Guzman, DA, Verastegui, MCB & Durango, DWB 2022, System to evaluate the medical teleconsultation service in public health centers in Peru. in Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022, Institute of Electrical and Electronics Engineers Inc., 29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022, Lima, Peru, 11/08/22. https://doi.org/10.1109/INTERCON55795.2022.9870079

System to evaluate the medical teleconsultation service in public health centers in Peru. / Guzman, Diego Arrospide; Verastegui, Melisa Camila Bravo; Durango, Daniel Wilfredo Burga.
Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - System to evaluate the medical teleconsultation service in public health centers in Peru

AU - Guzman, Diego Arrospide

AU - Verastegui, Melisa Camila Bravo

AU - Durango, Daniel Wilfredo Burga

PY - 2022

Y1 - 2022

N2 - The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.

AB - The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.

KW - health

KW - investment of time

KW - service

KW - teleconsultation

KW - web platform

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M3 - Contribución a la conferencia

AN - SCOPUS:85138823473

T3 - Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

BT - Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

PB - Institute of Electrical and Electronics Engineers Inc.

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Y2 - 11 August 2022 through 13 August 2022

ER -

Guzman DA, Verastegui MCB, Durango DWB. System to evaluate the medical teleconsultation service in public health centers in Peru. In Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Institute of Electrical and Electronics Engineers Inc. 2022. (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022). doi: 10.1109/INTERCON55795.2022.9870079

System to evaluate the medical teleconsultation service in public health centers in Peru

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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