Enfoque basado en procesos y modelo SCOR para reducir los retrasos en la entrega de pedidos de un proveedor de equipos de mantenimiento para el transporte de minerales

This document presents the implementation of the SCOR and BPM model in a company that distributes equipment for the mining sector in Peru. Three levels of SCOR are used, the first two to identify the processes of the supply chain and the sub-processes of each of them, in the third level BPM is modeled and used where the processes are analyzed to detect the root cause of late delivery orders, generating the penalty payment. To reduce late orders, the processes and methods are redesigned. For the implementation, SCOR and BPM good practices are used for the development of the procedures, while the control and follow-up is done with the indicators that are also established in the SCOR model, expecting an improvement objective of up to 50% as proposed by other authors, so through simulation of improved processes it is obtained that result of order fulfillment is reduced by 3 weeks, achieving that orders delivered on time improve by 49% reaching objective proposed for this study.