TY - GEN
T1 - Estrategias comunicativas para reducir el estrés ocupacional utilizadas por enfermeras de un hospital castrense
AU - Vasquez-Chang, Allison
AU - Valdivia-Rossel, Maria Pia
AU - Gallardo-Echenique, Eliana
N1 - Publisher Copyright:
© 2021 AISTI.
PY - 2021/6/23
Y1 - 2021/6/23
N2 - The aim of this study was to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. This study used a qualitative approach. Twelve nurses were interviewed and the interaction between them, patients and their relatives was observed. The results indicate that nurses generate various communication strategies in response to the different problems they face with patients and relatives in order to facilitate their daily work and comply with the requirements established by their institution.
AB - The aim of this study was to identify the communication strategies used by a group of nurses from the hospitalization and emergency area of a military public hospital in the city of Lima to improve their relationship with patients and family members, and reduce occupational stress. This study used a qualitative approach. Twelve nurses were interviewed and the interaction between them, patients and their relatives was observed. The results indicate that nurses generate various communication strategies in response to the different problems they face with patients and relatives in order to facilitate their daily work and comply with the requirements established by their institution.
KW - communication strategies
KW - military hospital
KW - nurses
KW - occupational stress
KW - qualitative research
UR - https://www.scopus.com/pages/publications/85115786091
U2 - 10.23919/CISTI52073.2021.9476301
DO - 10.23919/CISTI52073.2021.9476301
M3 - Contribución a la conferencia
AN - SCOPUS:85115786091
T3 - Iberian Conference on Information Systems and Technologies, CISTI
BT - Proceedings of CISTI 2021 - 16th Iberian Conference on Information Systems and Technologies
A2 - Rocha, Alvaro
A2 - Goncalves, Ramiro
A2 - Penalvo, Francisco Garcia
A2 - Martins, Jose
PB - IEEE Computer Society
T2 - 16th Iberian Conference on Information Systems and Technologies, CISTI 2021
Y2 - 23 June 2021 through 26 June 2021
ER -