Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú

Edgar Wong; Gianpierre Pajuelo; Fernando Sotelo; Carlos Raymundo

doi:10.1007/978-3-030-25629-6_142

Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú

Edgar Wong, Gianpierre Pajuelo, Fernando Sotelo, Carlos Raymundo

Facultad de Ingeniería

Universidad Peruana de Ciencias Aplicadas

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

3 Citas (Scopus)

Resumen

The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

Idioma original	Inglés
Título de la publicación alojada	Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
Editores	Tareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin
Editorial	Springer Verlag
Páginas	910-916
Número de páginas	7
ISBN (versión impresa)	9783030256289
DOI	https://doi.org/10.1007/978-3-030-25629-6_142
Estado	Publicada - 2020
Evento	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, Francia Duración: 22 ago. 2019 → 24 ago. 2019

Serie de la publicación

Nombre	Advances in Intelligent Systems and Computing
Volumen	1018
ISSN (versión impresa)	2194-5357
ISSN (versión digital)	2194-5365

Conferencia

Conferencia	1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019
País/Territorio	Francia
Ciudad	Nice
Período	22/08/19 → 24/08/19

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

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10.1007/978-3-030-25629-6_142

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Wong, E., Pajuelo, G., Sotelo, F., & Raymundo, C. (2020). Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. En T. Ahram, R. Taiar, S. Colson, & A. Choplin (Eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 (pp. 910-916). (Advances in Intelligent Systems and Computing; Vol. 1018). Springer Verlag. https://doi.org/10.1007/978-3-030-25629-6_142

Wong, Edgar ; Pajuelo, Gianpierre ; Sotelo, Fernando et al. / Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs : A case study in Cusco, Perú. Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. editor / Tareq Ahram ; Redha Taiar ; Serge Colson ; Arnaud Choplin. Springer Verlag, 2020. pp. 910-916 (Advances in Intelligent Systems and Computing).

@inproceedings{7dabc3a24ec14e8d895da54506225195,

title = "Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Per{\'u}",

abstract = "The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convenci{\'o}n, Cusco - Per{\'u}. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.",

keywords = "Cocoa, MSEs, Productivity, Quality management system, TQM principles",

author = "Edgar Wong and Gianpierre Pajuelo and Fernando Sotelo and Carlos Raymundo",

note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 ; Conference date: 22-08-2019 Through 24-08-2019",

year = "2020",

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language = "Ingl{\'e}s",

isbn = "9783030256289",

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Wong, E, Pajuelo, G, Sotelo, F & Raymundo, C 2020, Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. En T Ahram, R Taiar, S Colson & A Choplin (eds.), Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Advances in Intelligent Systems and Computing, vol. 1018, Springer Verlag, pp. 910-916, 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019, Nice, Francia, 22/08/19. https://doi.org/10.1007/978-3-030-25629-6_142

Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. / Wong, Edgar; Pajuelo, Gianpierre; Sotelo, Fernando et al.
Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. ed. / Tareq Ahram; Redha Taiar; Serge Colson; Arnaud Choplin. Springer Verlag, 2020. p. 910-916 (Advances in Intelligent Systems and Computing; Vol. 1018).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs

T2 - 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

AU - Wong, Edgar

AU - Pajuelo, Gianpierre

AU - Sotelo, Fernando

AU - Raymundo, Carlos

PY - 2020

Y1 - 2020

N2 - The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

AB - The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

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KW - MSEs

KW - Productivity

KW - Quality management system

KW - TQM principles

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SN - 9783030256289

T3 - Advances in Intelligent Systems and Computing

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BT - Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019

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PB - Springer Verlag

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Wong E, Pajuelo G, Sotelo F , Raymundo C. Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú. En Ahram T, Taiar R, Colson S, Choplin A, editores, Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019. Springer Verlag. 2020. p. 910-916. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-25629-6_142

Implementation of a quality management system (QMS) based on TQM principles for Cocoa MSEs: A case study in Cusco, Perú

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