Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

Natali Vanesa Concha Gonzales; Antuane Alexa Curahua Pacheco; Jon Arambarri; Cynthia Elias Giordano; José Antonio Rojas García

Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

Natali Vanesa Concha Gonzales, Antuane Alexa Curahua Pacheco, Jon Arambarri, Cynthia Elias Giordano, José Antonio Rojas García

Facultad de Ingeniería

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

Título traducido de la contribución	Model to increase profitability and customer satisfaction in a veterinary clinic in Peru, in the post COVID-19 era, using Lean Service methodologies, SCRUM and digital transformation
Idioma original	Español
Título de la publicación alojada	Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
Subtítulo de la publicación alojada	Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023
Editores	Maria M. Larrondo Petrie, Jose Texier, Rodolfo Andres Rivas Matta
Editorial	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (versión digital)	9786289520743
Estado	Publicada - 2023
Evento	21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023 - Buenos Aires, Argentina Duración: 19 jul. 2023 → 21 jul. 2023

Serie de la publicación

Nombre	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volumen	2023-July
ISSN (versión digital)	2414-6390

Conferencia

Conferencia	21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
País/Territorio	Argentina
Ciudad	Buenos Aires
Período	19/07/23 → 21/07/23

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Enlace a la publicación en Scopus

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Gonzales, N. V. C., Pacheco, A. A. C., Arambarri, J., Giordano, C. E., & García, J. A. R. (2023). Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. En M. M. Larrondo Petrie, J. Texier, & R. A. R. Matta (Eds.), Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2023-July). Latin American and Caribbean Consortium of Engineering Institutions.

Gonzales, Natali Vanesa Concha ; Pacheco, Antuane Alexa Curahua ; Arambarri, Jon et al. / Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. editor / Maria M. Larrondo Petrie ; Jose Texier ; Rodolfo Andres Rivas Matta. Latin American and Caribbean Consortium of Engineering Institutions, 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

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title = "Modelo para incrementar la rentabilidad y satisfacci{\'o}n del cliente en una cl{\'i}nica veterinaria de Per{\'u}, en la era Post COVID-19, utilizando las metodolog{\'i}as Lean Service, SCRUM y Transformaci{\'o}n Digital",

author = "Gonzales, \{Natali Vanesa Concha\} and Pacheco, \{Antuane Alexa Curahua\} and Jon Arambarri and Giordano, \{Cynthia Elias\} and Garc{\'i}a, \{Jos{\'e} Antonio Rojas\}",

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booktitle = "Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology",

note = "21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023 ; Conference date: 19-07-2023 Through 21-07-2023",

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Gonzales, NVC, Pacheco, AAC, Arambarri, J, Giordano, CE & García, JAR 2023, Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. En MM Larrondo Petrie, J Texier & RAR Matta (eds.), Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2023-July, Latin American and Caribbean Consortium of Engineering Institutions, 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023, Buenos Aires, Argentina, 19/07/23.

Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. / Gonzales, Natali Vanesa Concha; Pacheco, Antuane Alexa Curahua; Arambarri, Jon et al.
Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. ed. / Maria M. Larrondo Petrie; Jose Texier; Rodolfo Andres Rivas Matta. Latin American and Caribbean Consortium of Engineering Institutions, 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2023-July).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital

AU - Gonzales, Natali Vanesa Concha

AU - Pacheco, Antuane Alexa Curahua

AU - Arambarri, Jon

AU - Giordano, Cynthia Elias

AU - García, José Antonio Rojas

PY - 2023

Y1 - 2023

UR - https://www.scopus.com/pages/publications/85172350785

M3 - Contribución a la conferencia

AN - SCOPUS:85172350785

T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

BT - Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology

A2 - Larrondo Petrie, Maria M.

A2 - Texier, Jose

A2 - Matta, Rodolfo Andres Rivas

PB - Latin American and Caribbean Consortium of Engineering Institutions

T2 - 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023

Y2 - 19 July 2023 through 21 July 2023

ER -

Gonzales NVC, Pacheco AAC, Arambarri J, Giordano CE, García JAR. Modelo para incrementar la rentabilidad y satisfacción del cliente en una clínica veterinaria de Perú, en la era Post COVID-19, utilizando las metodologías Lean Service, SCRUM y Transformación Digital. En Larrondo Petrie MM, Texier J, Matta RAR, editores, Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology: Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development, LACCEI 2023. Latin American and Caribbean Consortium of Engineering Institutions. 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).