@inproceedings{0e45dd59d38345de8eb7b07497354353,
title = "Strategic planning model to improve competitiveness for service industry SMEs using the balanced scorecard",
abstract = "Today the implementation of strategic planning in small- and medium-sized enterprises (SMEs) is a variant that helps organizations to acquire and build knowledge, as it generates that the company manages to understand and manage the main processes in a given context and facilitates decision making for the acquisition of concrete results. This research is focused on the development of a strategic planning model based on the balanced scorecard (BSC) to help SMEs generate and execute strategies while considering their level of development as regards processes and needs, and though this help them to be more competitive and profitable. The expected results are the increase in profitability, the improvement in the quality of the service, the increase in sales volume, and reduction of the cost overruns found before the implementation of the proposed model.",
keywords = "Balanced scorecard, Competitiveness, Organizational development, Pymes, Strategic planning",
author = "Miguel Casas and Maribel Perez and Jose Rojas and Jose Alvarez",
note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 ; Conference date: 22-08-2019 Through 24-08-2019",
year = "2020",
doi = "10.1007/978-3-030-25629-6\_155",
language = "Ingl{\'e}s",
isbn = "9783030256289",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "1001--1006",
editor = "Tareq Ahram and Redha Taiar and Serge Colson and Arnaud Choplin",
booktitle = "Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019",
}