System to evaluate the medical teleconsultation service in public health centers in Peru

Diego Arrospide Guzman; Melisa Camila Bravo Verastegui; Daniel Wilfredo Burga Durango

doi:10.1109/INTERCON55795.2022.9870079

System to evaluate the medical teleconsultation service in public health centers in Peru

Diego Arrospide Guzman
, Melisa Camila Bravo Verastegui
, Daniel Wilfredo Burga Durango

Facultad de Ingeniería

Universidad Peruana de Ciencias Aplicadas

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

Resumen

The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.

Idioma original	Inglés
Título de la publicación alojada	Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022
Editorial	Institute of Electrical and Electronics Engineers Inc.
ISBN (versión digital)	9781665486361
DOI	https://doi.org/10.1109/INTERCON55795.2022.9870079
Estado	Publicada - 2022
Evento	29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022 - Lima, Perú Duración: 11 ago. 2022 → 13 ago. 2022

Serie de la publicación

Nombre	Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

Conferencia

Conferencia	29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022
País/Territorio	Perú
Ciudad	Lima
Período	11/08/22 → 13/08/22

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

ODS 3: Salud y bienestar

Acceder al documento

10.1109/INTERCON55795.2022.9870079

Otros archivos y enlaces

Enlace a la publicación en Scopus

Citar esto

Guzman, D. A., Verastegui, M. C. B., & Durango, D. W. B. (2022). System to evaluate the medical teleconsultation service in public health centers in Peru. En Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022 (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/INTERCON55795.2022.9870079

Guzman, Diego Arrospide ; Verastegui, Melisa Camila Bravo ; Durango, Daniel Wilfredo Burga. / System to evaluate the medical teleconsultation service in public health centers in Peru. Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022).

@inproceedings{16e0fe3deece488da7a00dc81c5a8655,

title = "System to evaluate the medical teleconsultation service in public health centers in Peru",

abstract = "The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.",

keywords = "health, investment of time, service, teleconsultation, web platform",

author = "Guzman, \{Diego Arrospide\} and Verastegui, \{Melisa Camila Bravo\} and Durango, \{Daniel Wilfredo Burga\}",

note = "Publisher Copyright: {\textcopyright} 2022 IEEE.; 29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022 ; Conference date: 11-08-2022 Through 13-08-2022",

year = "2022",

doi = "10.1109/INTERCON55795.2022.9870079",

language = "Ingl{\'e}s",

series = "Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

booktitle = "Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022",

}

Guzman, DA, Verastegui, MCB & Durango, DWB 2022, System to evaluate the medical teleconsultation service in public health centers in Peru. En Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022, Institute of Electrical and Electronics Engineers Inc., 29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022, Lima, Perú, 11/08/22. https://doi.org/10.1109/INTERCON55795.2022.9870079

System to evaluate the medical teleconsultation service in public health centers in Peru. / Guzman, Diego Arrospide; Verastegui, Melisa Camila Bravo; Durango, Daniel Wilfredo Burga.
Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - System to evaluate the medical teleconsultation service in public health centers in Peru

AU - Guzman, Diego Arrospide

AU - Verastegui, Melisa Camila Bravo

AU - Durango, Daniel Wilfredo Burga

PY - 2022

Y1 - 2022

N2 - The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.

AB - The investigation of the existing information has shown that there is a high waiting time for the scheduling and especially the attention of medical appointments. This paper presents THANI, a medical teleconsultation system aimed at the public sector, which aims to reduce long waiting times for medical appointments through a web platform that integrates all the benefits of telehealth. This system allows waiting times to be reduced by improving and redesigning the traditional flow that takes place in public health centers in Peru, which have proven to be inefficient and generate user dissatisfaction. We apply satisfaction surveys to the main users of the system: patients. This evaluation showed a considerable improvement in terms of medical appointment times, improving the experience of patients and medical providers of health services by reducing the time of attending medical appointments from 80 minutes on average to 30 minutes, which implies a saving of approximately 50 minutes.

KW - health

KW - investment of time

KW - service

KW - teleconsultation

KW - web platform

UR - https://www.scopus.com/pages/publications/85138823473

U2 - 10.1109/INTERCON55795.2022.9870079

DO - 10.1109/INTERCON55795.2022.9870079

M3 - Contribución a la conferencia

AN - SCOPUS:85138823473

T3 - Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

BT - Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 29th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022

Y2 - 11 August 2022 through 13 August 2022

ER -

Guzman DA, Verastegui MCB, Durango DWB. System to evaluate the medical teleconsultation service in public health centers in Peru. En Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022. Institute of Electrical and Electronics Engineers Inc. 2022. (Proceedings of the 2022 IEEE 29th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2022). doi: 10.1109/INTERCON55795.2022.9870079

System to evaluate the medical teleconsultation service in public health centers in Peru

Resumen

Serie de la publicación

Conferencia

ODS de las Naciones Unidas

Acceder al documento

Otros archivos y enlaces

Huella

Citar esto