TY - JOUR
T1 - The stress from my tour leading job
T2 - Differences between genders
AU - Carrillo, Brendali
AU - Barbieri, Carla
AU - Knollenberg, Whitney
AU - Edwards, Michael B.
N1 - Publisher Copyright:
© 2020 CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION
PY - 2020/9
Y1 - 2020/9
N2 - This study compared job stressors between female and male Tour Leaders (TLs) operating in South America, mainly Peru and Bolivia. In 2017, 82 TLs were surveyed about their level of stress on 30 items representing four sources of job stress: job roles, nature of the job, tourists’ attitudes and behaviors, and external factors. Statistical tests determined that female TLs perceive higher levels of stress from sexual harassment, natural disasters, facilitating the tourists-locals interaction, having limited free time during trips and constant packing/unpacking. Male TLs reported higher levels of stress when tourists supersede their authority. These results indicate the need to amend policy and managerial guidelines to increase gender equity in the tour leading profession.
AB - This study compared job stressors between female and male Tour Leaders (TLs) operating in South America, mainly Peru and Bolivia. In 2017, 82 TLs were surveyed about their level of stress on 30 items representing four sources of job stress: job roles, nature of the job, tourists’ attitudes and behaviors, and external factors. Statistical tests determined that female TLs perceive higher levels of stress from sexual harassment, natural disasters, facilitating the tourists-locals interaction, having limited free time during trips and constant packing/unpacking. Male TLs reported higher levels of stress when tourists supersede their authority. These results indicate the need to amend policy and managerial guidelines to increase gender equity in the tour leading profession.
KW - Gender
KW - Job stress
KW - Tour guide
KW - Tour leader
UR - https://www.scopus.com/pages/publications/85088369422
U2 - 10.1016/j.jhtm.2020.06.013
DO - 10.1016/j.jhtm.2020.06.013
M3 - Artículo
AN - SCOPUS:85088369422
SN - 1447-6770
VL - 44
SP - 211
EP - 214
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
ER -