TY - GEN
T1 - Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme
AU - Alvarado, Luis
AU - Santos, José
AU - Quiroz, Juan
AU - Alvarez, Jose
N1 - Publisher Copyright:
© 2019 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2019
Y1 - 2019
N2 - An improvement in the planning, supply and execution processes is proposed through a multi-criteria approach based on the application of BPM. For the development of the proposal were taken as a reference the different methodologies identified in the literature of the subject, which were integrated and resulted in the stages of identification, discovery, analysis, redesign, implementation and control of processes. It was identified that the main problem of the company in study was that their processes were not focused on a defined development methodology, were too extensive and lacked communication with each other. This caused inefficiency in them and, therefore, losses in the company.
AB - An improvement in the planning, supply and execution processes is proposed through a multi-criteria approach based on the application of BPM. For the development of the proposal were taken as a reference the different methodologies identified in the literature of the subject, which were integrated and resulted in the stages of identification, discovery, analysis, redesign, implementation and control of processes. It was identified that the main problem of the company in study was that their processes were not focused on a defined development methodology, were too extensive and lacked communication with each other. This caused inefficiency in them and, therefore, losses in the company.
KW - Business process management
KW - Business process management
KW - Multi-criteria operational approach
KW - Multi-criteria operational approach
KW - Operations process management
KW - Operations process management
KW - Small-medium construction enterprise
KW - Small-medium Enterprise
UR - https://www.scopus.com/pages/publications/85073633247
U2 - 10.18687/LACCEI2019.1.1.39
DO - 10.18687/LACCEI2019.1.1.39
M3 - Contribución a la conferencia
AN - SCOPUS:85073633247
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - 17th LACCEI International Multi-Conference for Engineering, Education, and Technology
PB - Latin American and Caribbean Consortium of Engineering Institutions
T2 - 17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019
Y2 - 24 July 2019 through 26 July 2019
ER -