Warehouse management model based on Lean and SLP to reduce non-compliance with delivery deadlines in a Peruvian cocoa SME

In recent decades, competition in the market and customer requirements have increased, therefore, companies optimize their processes by increasing compliance in order delivery times. The present investigation develops a study that analyzes the fulfillment of the order deadlines in a Peruvian cocoa SME, this being 68.42%, however, the average standard in the agribusiness sector is 90%. The problem was identified using engineering tools to carry out the diagnosis and studies of the literature where a gap was found, since there are no related components that counteract said non-compliance. For this reason, a model composed of SLP components is implemented for optimal redistribution, 5s, work standardization and visual control. This model will be validated through a pilot plan conducting 4 phases. Finally, as the main result, order fulfillment increased by 87.50%, reducing the existing gap with respect to the sector.